Terms of Sale & Terms of Use

Terms of Sale

1. Purpose

These Terms of Sale govern the sale and provision of VPS by Hostynet. Any order implies unreserved acceptance of these terms (Articles 1101 et seq. of the French Civil Code).

Pre-contractual information (B2C)

In accordance with Art. L111-1 et seq. of the French Consumer Code, consumer Clients receive the following information before any commitment: seller identity and contact details, main characteristics of the service, total price including tax, duration and conditions of performance, withdrawal conditions and legal guarantees.

2. Services and pricing

Hostynet offers 4 types of VPS. All prices include VAT where applicable.

VPS	CPU (Threads)	RAM (GB)	Storage (GB)	Bandwidth (Mbps)
VPS-1	2	4	30	100
VPS-2	4	6	50	200
VPS-3	8	10	70	300
VPS-4	12	16	90	500

3. Order, instant activation and payment

Orders exclusively via https://hostynet.fr.
Immediate payment required. The VPS is activated automatically after payment, typically within 120 seconds.
Mandatory checkbox: "I request immediate activation of the service and acknowledge waiving my legal 14-day withdrawal right in accordance with Article L221-28, 1° of the French Consumer Code."
Automatic renewal unless cancelled 7 days before the due date.
VPS suspension after 3 days of late payment, permanent deletion after 3 additional days.

4. Duration and commitment

Billing periods: monthly, quarterly, semi-annual, annual. Automatically renewable.

5. Right of withdrawal

The 14-day right of withdrawal does not apply to clients who request immediate activation of the VPS.

6. Consumer mediator

In accordance with Article L612-1 of the French Consumer Code, the client may use the mediator free of charge: CM2C, 14 rue Saint-Jean, 75017 Paris, www.cm2c.net.

7. Deployment, availability and SLA

Hostynet commits to providing the Services with a target monthly availability rate of 99%, calculated per calendar month, excluding exclusion periods defined below. This commitment constitutes a reinforced best-efforts obligation and not an obligation of result.

The following are not included in the availability calculation:

• scheduled or emergency maintenance operations,
• interruptions due to force majeure (Article 1218 of the French Civil Code),
• incidents resulting from misuse, misconfiguration or Client intervention,
• failures from third-party providers (network, transit, DNS, power, carriers),
• cyber attacks, including volumetric network attacks or intrusion attempts,
• downtime related to software or hardware updates,
• any event beyond Hostynet's reasonable control.

Monthly availability	Credit applied
< 99% and ≥ 98%	5%
< 98% and ≥ 95%	10%
< 95%	20%

• Credits capped at 20% of the monthly amount of the affected service,
• Applicable only to a future invoice,
• No cash refund,
• Not cumulative with other compensations.

Any credit request must be submitted in writing within seven (7) calendar days following the end of the relevant month. Hostynet's liability is strictly limited to the amount paid for the affected service over the last thirty (30) days. Hostynet shall not be liable for indirect damages such as loss of revenue, data loss, lost profits or reputational harm.

8. Client obligations

• Use the VPS lawfully.
• No spam, crypto-mining, network attacks, malicious content.
• Keep credentials confidential.
• Maintain personal backups.
• Respect technical limitations and network policies.
• Do not share or resell the VPS.

9. Termination for breach

Hostynet may immediately suspend or terminate the service for breach of these Terms.

10. Customer support

Official support via ticket system. Discord is community-only.

Indicative response time: Hostynet aims to respond within 24 business hours. This is indicative and not a contractual commitment.

11. Intellectual property

Software provided remains the property of Hostynet or its partners. Reproduction is prohibited.

12. Data protection / GDPR

Hostynet processes personal data in compliance with Regulation (EU) 2016/679 (GDPR).
DPO contact: rgpd@hostynet.fr

VPS access (managed services / premium support)

Under standard service, Hostynet does not access VPS content or Client admin credentials.

For managed services / premium support, Hostynet may intervene on the VPS only upon Client request and consent, via the ticket system or other written means. Required access must be provided by the Client as temporary credentials.

SSH authentication (security policy)

Since 2026-04-18, all Hostynet VPS are delivered with SSH public-key authentication exclusively. Password-based root login is disabled by default on every new VPS (sshd_config PasswordAuthentication no, PermitRootLogin prohibit-password).

The Client is required to provide a valid SSH public key (OpenSSH format — ed25519 or RSA 4096-bit minimum) when placing the order. This key is automatically injected into the VPS at provisioning via cloud-init. A guide to generating and managing SSH keys is available in the Hostynet knowledge base.

The Client is solely responsible for securely storing their private key. Hostynet does not have, does not store, and will never request the Client's private key. In case of loss of the private key, the Client may at any time replace the authorized public key via their client area (tab SSH Keys on the service page). A complete loss of access may be recovered directly by the Client using the web console (noVNC / XtermJS) available in their client area on the service page.

This policy applies to all new VPS orders. Existing VPS services provisioned before 2026-04-18 remain on their original authentication method until renewal or explicit Client migration request.

IP addresses, network and traffic

Attribution. Each VPS receives a dedicated set of IP addresses allocated from Hostynet's pools: (a) dual-stack VPS: 1 public IPv4 address + 1 public IPv6 address; (b) IPv6-only VPS: 1 public IPv6 address. Additional IP addresses are not offered as a paid add-on at this stage.

Release on termination. Upon service termination, the IP addresses are released immediately and may be reassigned to another Client without notice.

Reverse DNS (PTR). Hostynet sets a generic PTR record for each IP. Custom reverse DNS on Client request is not offered. The Client retains full control of forward DNS (A / AAAA records) on their own registrar.

Outbound mail (SMTP port 25). Outbound SMTP on port 25 is blocked by default on all Hostynet VPS to prevent spam abuse and protect the global reputation of the IP pool. Clients wishing to send emails from their VPS must use an external transactional email relay or authenticated SMTP (TCP/587 with SMTPS/STARTTLS) towards their own third-party provider.

Network isolation (anti-pivot). Each Hostynet VPS is network-isolated from the other Hostynet VPS infrastructure by default (firewall rule at hypervisor level). A compromised VPS therefore cannot attack its neighbors. Internet connectivity is preserved. Clients needing private communication between their own VPS may request an explicit exception via support at no extra cost.

Blacklist / RBL responsibility. The Client is solely responsible for the network behavior of their services. If their IP ends up listed on an external RBL (Spamhaus, SpamCop, UCEPROTECT, etc.) following their usage, Hostynet will not intervene to request delisting — the Client must contact the listing organization directly. In case of confirmed abuse (spam, outbound scan, participation in volumetric attacks, compromise not reported), Hostynet reserves the right to suspend the service immediately and without prior notice. A one-time IP reassignment may be granted in good faith. Subsequent reassignments are subject to a €20 ex-VAT administrative fee or may be refused.

Traffic / fair use. Network traffic is not billed by volume. The guaranteed bandwidth is capped per offering (see the product grid). Hostynet reserves the right to intervene in case of manifestly abusive or off-profile VPS usage (e.g., participation in an amplification attack, continuous bot traffic saturating the link, etc.). No bandwidth overage charges apply.

Technical sub-processors (summary)

Hostynet may use providers strictly necessary for service delivery (network connectivity, IP addressing, domain name, payment processing). The up-to-date list is published in the Privacy Policy.

Data retention (summary)

Hostynet may retain technical and security logs for a maximum of 12 months. Service-related data is deleted within 30 days after end of service, unless required by law or prior restitution request from the Client.

13. Free trial offer (24 hours)

Hostynet may offer a free 24-hour trial for certain services (VPS, game servers). The trial gives access to the service under the following conditions:

• Duration: 24 hours from activation.
• No automatic conversion: the trial does not automatically convert into a paid subscription at its end. The service is suspended upon expiry and no charge is applied.
• Limitations: the trial may include technical restrictions (resources, network, features) compared to a paid subscription.
• One trial per client: the free trial is limited to one per account and per service type. Any fraudulent attempt to obtain multiple trials may result in account suspension.
• No right of withdrawal: where the client requests immediate activation of the trial service, the 14-day right of withdrawal does not apply in accordance with Article L221-28, 1° of the French Consumer Code.
• Availability: Hostynet reserves the right to modify, suspend or discontinue the trial offer at any time without notice.

14. Termination and disputes

Renewal cancellation notice: 7 days. VPS suspension after 3 days of non-payment, permanent deletion after 3 additional days.

15. Liability

Liability limited to the amount paid for the affected service.

16. Applicable law and jurisdiction

French law. Jurisdiction: Martigues courts (Tribunal de proximité, Tribunal judiciaire or Commercial Court).